FREE SHIPPING ON ORDERS OVER CHF 100
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Shipping Policies And FAQ

Our Shipping Policies

Order Processing Times

Orders are typically processed within 1-2 business days from the order confirmation.
Shipping Options

We offer various shipping options to cater to your needs.
Standard shipping is free for orders over CHF100.
You can choose faster shipping options at competitive rates.

Shipping Destinations

We ship worldwide to bring the art of coffee right to your doorstep.

Estimated Delivery Times

Standard shipping orders usually arrive within 5-7 business days.
Expedited shipping options are available for quicker delivery.
Order Tracking

You will receive a shipping notification with a tracking number once your order has been shipped.
You can monitor the status of your shipment in real-time.

Customer Support

We are here to assist you with any shipping-related questions or issues.
Contact us via chat, email, or phone for prompt and courteous support.

Returns and Refunds

If you're not completely satisfied with your order, please contact us within 30 days of receipt to arrange for a return or refund.
We are committed to providing you with a seamless online shopping experience, offering fast shipping and top-notch customer service.

Frequent Asked Questions

How do I place an order?

Once you've found a product you like, you can place it directly in the shopping cart. Simply click on "Add to Cart."

Once the item(s) you wish to purchase are in your shopping cart, click on "Proceed with Payment." After checking your order, click on "Payment." Then fill-in the requested information. Verify your delivery and billing addresses or add a new address by clicking on "Edit." Select your delivery method then click on "Continue". Next, select your payment method and then validate your choice by clicking on "Buy".

Once your order is made you will receive a confirmation email. Beware, this e-mail can sometimes end up into your junk/spam mail!

What shipping options are available?

We offer several shipping options to fit your needs. Standard shipping is free for orders over $50, and faster shipping is available at competitive rates. You can select the option that best fits your time and budget during the checkout process.

How long does it take to process an order?

Orders are generally processed within 1-2 business days after order confirmation. Once processed, you will receive a shipping notification with a tracking number to monitor the status of your shipment.

What should I do if my order is damaged or an item is missing?

If your order arrives damaged or an item is missing, please contact us within 30 days of receipt. We will be happy to assist you and solve any problems related to your order.

How do I track my order?

Once your order has shipped, you will receive a shipment notification via e-mail with a tracking number. You will be able to use this number to track your shipment in real time on the courier site
2024 Dreams & Coffee |  Made with ☕ by&Eggstudio
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