Refund policy

Returns and Refunds

If you are not completely satisfied with your order, please contact us within 30 days of receipt to arrange a return or refund. The product must be returned in the condition it was received, in the original packaging. The cost of return shipping is to be borne by the customer unless the product is defective or not as described.

We strive to provide you with a seamless online shopping experience, with fast delivery and top-notch customer service. Refunds will be processed within 5-7 business days after receipt of the return.

Warranty and Complaints

We offer a 30-day guarantee on all products, except for coffee machines and coffee grinders. Specific warranty conditions apply to coffee machines and coffee grinders, which may vary depending on the model. Please refer to the product-specific warranty information provided with your device.

In case of defects or non-conformity, the customer can contact us for the exchange or repair of the product. To report an issue, please send an email to info@dreamsandcoffee.ch with a description of the problem and photos of the defect.

Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of products purchased on our website.

Contact for Support

For questions or issues related to returns or warranty, please contact us via chat or email at info@dreamsandcoffee.ch. Our customer service is available Monday to Friday, from 9:00 AM to 6:00 PM.

Exceptions for Warranty and Returns

Personalized or consumable products cannot be returned unless they are defective or non-compliant.

Exchange Policies
If you would like to exchange your product for another, please contact us to discuss the available options.