Puly - Grind Verde Grinder Cleaning Agent (10 single servings of 15g each)

Processing times for orders

Orders are usually processed within 1-2 business days after order confirmation.

shipping options

We offer various shipping options to meet your needs. Standard shipping is free for orders over CHF 50. Shipping is always free for all coffee machines.

Shipping destinations

We currently only ship within Switzerland and bring the art of coffee directly to your home.

Estimated delivery times

Orders with standard shipping typically arrive within 3 business days. Faster shipping options are available for faster delivery.

Order tracking

You will receive a shipping notification with a tracking number once your order has been shipped.
You can monitor the status of your shipment in real time.

customer support

We are here to help you with any questions or issues related to shipping.
Contact us via chat, email or phone for fast and courteous support.

Returns and refunds
If you are not completely satisfied with your order, please contact us within 30 days of receipt to arrange a return or refund. The product must be returned in the condition in which it was received, in its original packaging. Return shipping costs are the responsibility of the customer, unless the product is defective or non-conforming.

We strive to provide you with a seamless online shopping experience, with fast delivery and first-class customer service. Refunds are processed within 5-7 business days of receiving the returned item.

Warranty and Complaints
We offer a 30-day warranty on all products, except coffee machines and coffee grinders. Specific warranty terms apply to coffee machines and coffee grinders, which may vary depending on the model. Please refer to the product-specific warranty information included with your appliance.

In case of defects or non-conformities, the customer may contact us for replacement or repair of the product. To report a problem, send an email to info@dreamsandcoffee.ch with a description of the problem and photos of the defect.

Limitations of liability
We are not liable for any indirect, incidental or consequential damages arising from the use of products purchased on our website.

Contacts for support
For any questions or issues related to returns or warranty, please contact us via chat, email to info@dreamsandcoffee.chOur customer service is available Monday to Friday, from 9:00 a.m. to 6:00 p.m.

Exceptions to warranty and returns
Personalized or consumable products cannot be returned unless they are defective or non-conforming.

Exchange policy
If you would like to exchange your product for another, please contact us to discuss available options.